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Overview

This page is intended to guide the user through the proper reboot and shutdown procedures for the CCI-provided computer stored within each X-Changer cabinet. Each location may operate on a different version of LaundryCard, therefore a few screens may be different in the processes outlined below.

Determine the Primary

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typewarning

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system

It is imperative to know which X-Changer is labeled as the Primary. Failure to reboot the appropriately labeled X-Changer at the right time may result in data loss.

Warning

If both X-Changers are displayed as the

Database

database Primary or the

Database

database Backup,

contact

call CCI Technical Support immediately.

Method 1: LaundryCard Main Page

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titleMethod 1 – LaundryCard main page

Version 6.5 and higher

Version 9

LaundryCard software versions 6.5 and higher display Primary and Backup indicators in the upper left-hand corner of the screen when LaundryCard applications are running.

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Older software versions require different methods to obtain Primary and Backup information.

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LaundryCard software version V9 displays the Primary in the center of the home screen when using a Manager, Attendant, or Technician card.

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titleMethod 2 – Use the Store Status page to determine the Primary system

Insert a Manager, Attendant, or Technician card and navigate to the Store Status page.

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LaundryCard Versions 5 and 6Image Removed

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Reboot Procedure

Ui tabs
Ui tab
title

Version 5 and 6

Version 7 and 8

Version 9

In V5 and V6, the Primary database will be in the 'Database' row. If CCI1 is listed here, that corresponds to X-Changer A. CCI2 corresponds to X-Changer B.

In V7 and V8, the Primary database is clearly labeled as such in the top row of the System Status section.

     

In V9, the Primary database is found in the Store status screen under the Maintenance Menu.  The primary is listed under "System Status" as well as at the top of the screen.

LaundryCard Versions 5 and 6Image AddedLaundryCard Version 7 and 8Image AddedLaundryCard Version 9Image Added

Reboot procedures

install-stepsINLINE

Step 1 - Initiate Reboot

C-2MANAGECARDHeightfalsefalsetrue

Insert
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titleIf the system to be rebooted is Database Backup

Frequency of Maintenance: Monthly

  1. Insert a Manager's card

into

  1. (or a card with maintenance permissions) on the Backup X-Changer and

click the Shutdown

  1. access the Maintenance menu.

  2. Press the Restart System button.

    Image Added

  3. Choose the appropriate button to reboot the Backup X-Changer.

Step 2 - Confirm Reboot


  1. Image Added

  2. Windows will prompt for the confirmation of reboot. Click OK to confirm.

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install-stepsINLINE

Step 1 - Perform Failover

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Insert Manager's card into

    1. If you do not receive this prompt, go back to the Restart System menu and reboot the desired X-Changer.

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titleIf the system to be rebooted is Database Primary

Frequency of Maintenance: Monthly

  1. Insert a Manager's card (or a card with maintenance permissions) on the Primary X-Changer and

click the Check

  1. access the Maintenance menu.

  2. Press the System Error Messages button.

    Image Added

  3. Verify no database backup errors are present.

    Image Added



    1. If database backup errors are present, contact CCI Technical Support before proceeding.

Click

  1. Press the Back button.

Click

  1. Press the

Shutdown

  1. Restart System button.

    Image Added

  2. Choose Failover to Backup.

Step 2 - Confirm Reboot

Required Hardware

  • USB Keyboard
    • Mouse or touch screen


    1. Image Added

    2. KeepAGoin will display a popup indicating a database backup has been completed. Click OK to confirm.

      Image Added

    3. Windows will prompt for the confirmation of reboot. Click OK to confirm.

    Ui tab
    titleShutdown Procedure

    Shutdown procedures

    Required hardware

    • USB keyboard

    • USB Mouse or touchscreen

    install-stepsINLINE
    Expand
    titleIf system to be shutdown is Database Backup
    Step 1 - Access Start Menu

    1. Connect the keyboard to an available USB port on the computer and press the Windows key located along the bottom row.

               


    1. Image Added

    2.  A Start menu will appear at the bottom left corner of the screen. Using the touch screen or a mouse, click Shut Down.

    Step 2 - Confirm Shutdown


      1. In version 9 you will need to press the power button, located on the bottom left corner of the Start menu.

        Version 7Version 8

        Version 9

        Version 7Image Added

        Version 8Image Added

        Version 9Image Added


    2. A window appears which allows log off, restart, or shut down. Select the desired option then click OK.

      Version 7Version 8

      Version 9

      Version 7Image Added

      Version 8Image Added

      Version 9Image Added


    3. Wait for the computer to

    shutdown

    1. shut down. All lights on the front of the computer should turn off and the monitor will go blank.

    install-stepsINLINE
    Expand
    titleIf system to be shutdown is Database Primary
    Step 1 - Perform Failover

    C-2MANAGECARDHeightfalsefalsetrue

    Insert

    1. Insert a Manager's

    card into

    1. card (or a card with maintenance permissions) on the Primary X-Changer and

    click the Check

    1. access the Maintenance menu.

    2. Press the System Error Messages button.


    3. Image Added

    4. Verify no database backup errors are present.

      Image Added



      1. If database backup errors are present, contact CCI Technical Support before proceeding.

    5. Click the Back button.

    6. Click the

    Shutdown

    1. Restart System button.

      Image Added

    2. Choose Failover to Backup.

    Step 2 - Cancel Reboot


    1. Image Added

    2. KeepAGoin will display a popup indicating a database backup has been completed. Click OK to confirm.

      Image Added

    3. Windows will prompt for the confirmation of reboot. Click Cancel

    .Step 3 - Access Start Menu

    1. .


      1. If this prompt does not populate, then proceed to step 10.

        Image Added

    2. Connect the keyboard to an available USB port on the computer and press the Windows key located along the bottom row.

                 Image Added

    3.  A Start menu will appear at the bottom left corner of the screen. Using the touch screen or a mouse, click Shut Down.

      1. In version 9 you will need to press the power button, located on the bottom left corner of the Start menu.

    Step 4 - Confirm Shutdown

      1. Version 7Version 8

        Version 9

        Version 7Image Added

        Version 8Image Added

        Version 9Image Added


    2. A window appears which allows log off, restart, or shut down. Select the desired option then click OK.

      V7V8V9

      Version 7Image Added

      Version 8Image Added

      Version 9Image Added


    3. Wait for the computer to

    shutdown

    1. shut down. All lights on the front of the computer should turn off and the monitor will go blank.

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