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Overview
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This page is intended to guide the user through the proper reboot and shutdown procedures
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for the CCI-provided computer stored within each X-Changer cabinet.
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Each location may operate on a different version of LaundryCard
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, therefore a few screens may be different in the processes outlined below.
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Determine the Primary
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system
It is imperative to know which X-Changer is labeled as the Primary. Failure to reboot the appropriately labeled X-Changer at the right time may result in data loss.
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If both X-Changers are displayed as the |
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call CCI Technical Support immediately. |
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| 1 – LaundryCard main page |
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Version 6.5 and higher | Version 9 |
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LaundryCard software versions 6.5 and higher display Primary and Backup indicators in the upper left-hand corner of the screen when LaundryCard applications are running. |
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Older software versions require different methods to obtain Primary and Backup information. | LaundryCard software version V9 displays the Primary in the center of the home screen when using a Manager, Attendant, or Technician card. |
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| – Use the Store Status page to |
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Insert a Manager, Attendant, or Technician card and navigate to the Store Status page. Version 5 and 6 | Version 7 and 8 | Version 9 |
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In V5 and V6, the Primary database will be in the 'Database' row. If CCI1 is listed here, that corresponds to X-Changer A. CCI2 corresponds to X-Changer B. | In V7 and V8, the Primary database is clearly labeled as such in the top row of the System Status section. | In V9, the Primary database is found in the Store status screen under the Maintenance Menu. The primary is listed under "System Status" as well as at the top of the screen. |
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Reboot
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procedures
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| title | If the system to be rebooted is Database Backup |
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Step 1 - Initiate Reboot
C-2MANAGECARDHeightfalsefalsetrue
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Frequency of Maintenance: Monthly Insert a Manager's card (or a card with maintenance permissions)
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on the Backup X-Changer and
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access the Maintenance menu. Press the Restart System button.
 Image AddedChoose the appropriate button to reboot the Backup X-Changer.
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 Image AddedWindows will prompt for the confirmation of reboot. Click OK to confirm.
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| Expand |
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| title | If the system to be rebooted is Database Primary |
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Step 1 - Perform Failover
C-2MANAGECARDHeightfalsefalsetrue
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Frequency of Maintenance: Monthly Insert a Manager's card (or a card with maintenance permissions)
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on the Primary X-Changer and
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access the Maintenance menu. Press the System Error Messages button.
 Image AddedVerify no database backup errors are present.
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If database backup errors are present, contact CCI Technical Support before proceeding.
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Press the Restart System button.
Image AddedChoose Failover to Backup.
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Image AddedKeepAGoin will display a popup indicating a database backup has been completed. Click OK to confirm.
 Image AddedWindows will prompt for the confirmation of reboot. Click OK to confirm.
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Required Hardware
If you do not receive this prompt, go back to the Restart System menu and reboot the desired X-Changer.
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Shutdown procedures
Required hardware
USB keyboard
USB Mouse or touchscreen
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Step 1 - Access Start Menu
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| title | If system to be shutdown is Database Backup |
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Connect the keyboard to an available USB port on the computer and press the Windows key located along the bottom row.
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A Start menu will appear at the bottom left corner of the screen. Using the touch screen or a mouse, click Shut Down.
In version 9 you will need to press the power button, located on the bottom left corner of the Start menu. | Version 7 | Version 8 | Version 9 |
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A window appears which allows log off, restart, or shut down. Select the desired option then click OK. | Version 7 | Version 8 | Version 9 |
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Wait for the computer to
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shut down. All lights on the front of the computer should turn off and the monitor will go blank.
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| Expand |
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| title | If system to be shutdown is Database Primary |
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Step 1 - Perform Failover
C-2MANAGECARDHeightfalsefalsetrue
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Insert a Manager's card (or a card with maintenance permissions)
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on the Primary X-Changer and
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access the Maintenance menu. Press the System Error Messages button.
Image AddedVerify no database backup errors are present.
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If database backup errors are present, contact CCI Technical Support before proceeding.
Click the Back button. Click the Restart System button.
Image AddedChoose Failover to Backup.
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Image AddedKeepAGoin will display a popup indicating a database backup has been completed. Click OK to confirm.
Image AddedWindows will prompt for the confirmation of reboot. Click Cancel
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If this prompt does not populate, then proceed to step 10.
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Connect the keyboard to an available USB port on the computer and press the Windows key located along the bottom row. Image Added A Start menu will appear at the bottom left corner of the screen. Using the touch screen or a mouse, click Shut Down. In version 9 you will need to press the power button, located on the bottom left corner of the Start menu. | Version 7 | Version 8 | Version 9 |
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Image Added | Image Added | Image Added |
A window appears which allows log off, restart, or shut down. Select the desired option then click OK.
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Wait for the computer to
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shut down. All lights on the front of the computer should turn off and the monitor will go blank.
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Related documents
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