To access this function, your specific Card ID (The 12-digit number on the back of the card) must have SYSTEM ERROR MESSAGES selected under MAINTENANCE in permission settings . Please see your store Owner/Manager to update your permission settings. See Permission Settings and Functions for more information on how to set permissions.
A red bar appearing at the top of the X-Changer screen is an indicator that the system is trying to alert you of an issue. This function will show a general overview of what is causing the red bar. It is important to always monitor the system for the presence of a Red Bar. If one appears, it could mean that the system needs service. If a message does not contain clear instructions on what the problem is, then contact the store manager for further assistance.
NEVER IGNORE THE ISSUES THAT REQUIRE ATTENTION!
Insert your card, click on Maintenance from the main menu.
Select System Error Messages.
The page will display the reason for the red line. If the message is clear, then take action, and the message and red bar will clear within one minute. If the message is unclear, it may require additional service attention.
