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Requesting Custom Permissions for Remote Users

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Overview

LaundryCard v9.1.2, alongside the April 2021 LaundryCard Live update, adds the feature of custom permissions for remote users (Attendants, Managers, User-Permitted Employees, etc.).

This document will highlight the necessary steps required for requesting employee users access to LaundryCard Live with a LaundryCard V9 system with custom permissions in Manager's Options based on store owner or primary contact preferences.

IMPORTANT

This feature is only available with LaundryCard v9.1.2+ and is not compatible with v8 or earlier systems.

This feature requires a request to our LaundryCard Live Administrators.

If you are a a store owner or primary contact requesting this feature, please contact CCI Technical Support at (866) 860-1660 or email support@laundrycard.com to get started.

What You Will Need

When making a request with CCI Technical Support to add a remote user with custom permissions, the following information is required:

  1. Store Number
  2. Your Name
  3. User's Name.
  4. User's Email Address.
  5. User's Unique LaundryCard Number.
  6. A Unique LaundryCard Pin Number for the user, if not already assigned (max. 4 digits).
  7. A list of Enabled Permissions.
    1. This may come in the form of a typed list, viewing a card number's permissions directly, or for a more hands-on approach, you may follow the Permissions page guide at the end of this document for reference.


What Happens Next

After verification of (or with) the store owner or primary contact, you will receive an email with the user's credentials and a temporary password to pass on to the requested user once the request has been processed.

This response email typically arrives 1-2 Business Days after the remote user access request (with custom permissions) with CCI Technical Support has been made.

The user will be instructed to reset their password and enroll by logging in to http://password.laundrycard.com/ with the username and temporary password provided.

Passwords require a minimum of 8 characters, including at least one capital letter, one number, and one special character (example: P@ssw0rd)

Note: It is strongly recommended to not use the example password as the user's actual password.

Once completed, the user will be able to access LaundryCard Live with their username and newly created password at http://live.laundrycard.com/

Note

If any questions or concerns arise while the request ticket is open, you may receive a follow-up call from CCI Technical Support.



Card Permissions Guide

Below is a visual aide of the various permissions available for LaundryCard remote users. Please note these permissions are locally accessible at the X-Changer level with manager-level privileges or with 'Allow setting Permissions for Employee Cards' enabled.

Legend

The color-coded legend highlights what becomes active when a checkbox in the Main Menu section is selected. In order for an enabled sub-menu permission to be visible, its Main Menu counterpart must also be enabled.




Related

TODO



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