| Common X-Changer software issues |
|---|
| Symptom | Cause | Resolution (try one at a time) |
|---|
Invalid card after dispensing | The barcode on the card was not scanned by the barcode scanner laser (check Escrow).
The new card range has not been activated yet.
| - Perform preventive maintenance on the barcode scanner and card dispenser.
- Using /wiki/spaces/SD/pages/7899570or the Manager's menu, dispense a series of cards and make adjustments until you are able to scan 50 cards consecutively.
- Note that adjusting a barcode scanner may require a significant amount of time; trial and error.
- Some examples involve very small movements for adjustment:
- Try tilting the laser so it points towards the exit slot – the cutout part of the X-Changer door.
- Try twisting it clockwise because the barcode is printed more on the left side of the card.
- Try raising it to give the laser a wider scanning area.
- The tray that guides the card before reaching the customer can be moved about 1/8” up or down.
- The dispenser itself can be moved forward or backward in its mounting bracket about the same amount as the tray.
- Use the Activate Cards feature in Manager's menu.
- This does require an activation card.
- If you do not have an activation card, contact CCI Technical Support with the range of cards to be activated.
|
| X-Changer responds slowly to touch | - Touchscreen alignment/calibration is off.
- The screen is dirty.
- Prolonged computer uptime.
- Touchscreen mode is set to 'mouse emulation'.
| - Align the screen using the correct touchscreen calibration tool.
- Use a moist cloth to wipe the touchscreen.
- Restart the X-Changer.
- Open the Elo properties menu and set touch mode to 'click on touch,' then save the new setting.
|
Unable to open communication to: - Card Dispenser (CD)
- Barcode Reader/Scanner (BCR/BCS)
- Magnetic Stripe Reader (MSR) or Local Reader
- Bill Note Acceptor (BNA)
- Credit Card Reader
| - The computer has lost track of the device.
- The device is not powered on.
- The device is not connected to the computer properly.
| - Screen Reset the computer experiencing this problem.
- Manually power cycle the individual devices by disconnecting and reconnecting their cabling from both ends.
- Bill Acceptors can also be power cycled via the Attendant (v8)/Maintenance (v9) menu.
- Swap the device with the neighboring X-Changer to determine its functionality.
|
| Negative balance in card activity. | - Database transaction(s) missing or out of chronological order.
| - Verify time is the same on both computers.
- Contact CCI Technical Support to batch both X-Changers to the latest LaundryCard update available.
|
| Common X-Changer hardware issues |
|---|
| Symptom | Cause | Resolution (try one at a time) |
|---|
| The touchscreen monitor is black/blank. | - The computer is not sending, or a monitor is not receiving, a video signal through the VGA cable.
VGA cable: 
- The monitor is not powered on.
| - Verify power is reaching the computer and monitor.
- Re-seat the blue VGA cable at both ends.
- Reboot the X-Changer.
|
| Blinking amber light on Dell computer with no video output. | - Internal hardware problem (e.g. motherboard, power supply, CPU, memory, etc., or any combination of).
| |
| Blank card reader display. | - The reader is powered off.
- Faulty line cable.
| - Check both cat 5 network cable connections to the reader.
- Check if the reader is disabled (Status 11) in X-Changer equipment status/store status.
- Verify the Control Head does not have a /wiki/spaces/KB/pages/8553517.
|
| "See Attendant/Temporarily out of service" on the card reader display. | - Vend price software WCRD is unable to reach the card reader (use the Super card).
| - Find out which computer has WCRD in Master/Control mode and reboot that X-Changer.
- v8 systems: Use Failover to Backup if Primary.
- v9 systems: Automatically failover if rebooting the system is Primary.
- Check Store Status for problem readers.
- Walk through Card Reader Line Troubleshooting.
|
| "Bad Card Orientation" on card reader display. | - IR sensor is blocked and/or magstripe is not read.
| - Use a cleaning card to scrub the read head.
- Use compressed air to clean out any dust in the reader.
|
| "Re-swipe card" displays often when trying to insert/remove a card in a reader. | - The card reader receives a partial magnetic strip.
- The magnetic strip is damaged.
- The read head inside the card reader is dirty/blocked.
| - Try inserting the card more quickly.
- Try a newer card.
- Use a cleaning card to scrub the read head.
- Use compressed air to clean out any dust in the reader.
|
| Tripp-Lite has an orange or red battery light displaying. | - Recent power loss used up its battery power.
- Tripp-Lite battery is low or not at full charge.
- Tripp-Lite battery is unable to hold a charge.
| - If the entire system is off, try powering the system on.
- Give time for the battery to recharge (the orange battery light will change to green when fully charged).
- /wiki/spaces/KB/pages/8552844.
|
EPC not supplying power to the rear outlets.
(Ethernet Power Controller-powered cabinets only) | - One or more individual channels are off.
- Tripp Lite battery is bad.
- Bus A or Bus B is switched off.
| - Make sure front channels are in the ON or REMOTE position, then connect to the EPC with a computer and verify no channels have been "locked" which prevents it from being tampered with.
- Replace the rechargeable Tripp-Lite battery cell if the bus connected to it stops working.
- Find and toggle the power switches for each bus in the rear of the EPC if necessary.
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