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This page is includes information regarding upgrading an existing LaundryCard system to the latest LaundryCard version (V9). |
Overview
Legacy LaundryCard systems are no longer being supported and therefore required to upgrade to Version 9 to continue receiving support and updates to their system. This page discusses what is included in a LaundryCard Version 9 Upgrade package.
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Updates and New Features
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What’s new in LaundryCard Version 9 To see what changed with LaundryCard Version 9 (LC V9), you can visit our LaundryCard User Guide and Release Notes. |
Requirements
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All upgrades (software and hardware) must be purchased directly from CCI or through an authorized CCI distributor. CCI will not support hardware purchased from 3rd party vendors. All upgrades must be scheduled with CCI tech support. Update appointments will be scheduled on a first come first serve basis. Store owners may pay for upgrades and hardware with a credit card (Visa or MasterCard). Payment is required prior to the update and |
before any equipment shipping. |
To be eligible for the upgrade your system must meet the following requirements:
Someone with keys to the X-Changers must be present during the upgrade.
X-Changers must be connected to high-speed internet and are remotely accessible.
X-Changers running with a screen resolution of 1028x768.
Customers using Elo monitors model 1545L will need to replace those monitors with the newest model. (
The model number is located on the back of the monitor inside the X-Changer cabinet).
X-Changers running one of the following Dell Optiplex computers: XE2, XE3
, XE4
LITE systems are exempt from this rule.
The system has been running healthy for at least 2 weeks.
All card reader cabling is healthy.
The store can run independently from both main X-Changers.
Pricing
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All pricing is subject to change at any time. Taxes (if applicable) and shipping are not included. |
Hardware
If the store does not meet the above prerequisites new hardware may be required. All systems require a minimum of TWO (2) compatible computers to run LaundryCard software.
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Software
Software pricing is dependent on the stores current version of LaundryCard software and support contract status.
The listed pricing is for 2 X-Changers at a single store.
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For stores with 3 or 4 X-Changers there will be an additional charge of $150 per X-Changer for the software upgrade. |
Current Version | Valid Support Contract | Expired Support Contract |
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Systems installed after 6/1/2017 | FREE | N/A |
LaundryCard v8 | $700 | $1300 |
LaundryCard v7 | $900 | $1500 |
LaundryCard v5 or v6 | $1850 | $2450 |
Credit
card acceptance
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CCI highly recommends upgrading to our EMV solution. EMV offers more secure transactions for your customers and provides an easier path towards PCI compliance. |
LaundryCard supports two credit card processing
gateways; Authorize.Net for traditional magnetic stripe credit cards and
Worldnet for also accepting EMV/contactless payment methods.
Stores using V1 style cabinets will only be able to use Datacap as the gateway processor for accepting EMV/contactless payment methods.
For v8 stores, credit cards will continue to work without any changes. Older v6 or v7 stores using the PCCharge platform must upgrade their credit card implementation to continue to accept credit cards. PCCharge is no longer supported.
Accepting EMV/
contactless payments
LaundryCard also supports EMV (chip) and NFC (contactless) transactions with a credit card solution upgrade.
For more information regarding EMV
to learn more.
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LC V9 began supporting EBT cash payments as of late 2022. To learn more about accepting EBT payments on LC V9 visit Accepting EBT in Your LaundryCard Store - Requirements & Pricing. |
Advanced Point of Sales
Legacy stores running Advanced Point of Sales running TMS software will need to contact CSI for assistance with credit card acceptance, as TMS does not use Authorize.Net.
For more information go here: http://www.computersystemsint.com/Product/cat/40
Upgrade
process
Customers interested in upgrading should call CCI (866-860-1660, option #2) to coordinate the
Pre-Flight and Upgrade.
Call CCI Tech Support to schedule a Pre-Flight. This process will take up to an hour to complete.
Appointments are scheduled on a first come first serve basis.
During this Pre-Flight, CCI will assess your current system and perform a series of checks and tests to ensure that your system meets the requirements.
Once the assessment is complete, CCI will generate an upgrade quote and forward it to you.
You will then need to forward the quote to CCI Orders or your distributor to purchase the upgrade.
Once payment for the upgrade is received, the CCI technician will schedule the upgrade. The upgrade will take up to 3 hours to complete.
Appointments are scheduled on a first come first serve basis.
Someone with keys to the X-Changers must be present during the upgrade
. During the beginning of the upgrade, there will be a short period
(5 minutes or less) where customers will not be able to start machines.
Actively running machines will continue to run. Please be prepared to use your Super Card to accommodate their business.
The
software will be delivered on a USB flash drive
before the scheduled install date.
This USB also contains a clean copy of the LaundryCard software that can be used to restore a computer in the event of a hard drive or computer failure. DO NOT LOSE THIS USB.
Any additional hardware received should be placed on standby until you receive further instructions to install components from CCI Tech Support.