LaundryCard Version 9 Upgrade Details

Requirements

To be eligible for the upgrade your system must meet the following requirements:

• Someone with keys to the X-Changers must be present during the upgrade.

• X-Changers must be connected to high-speed internet and are remotely accessible.

• X-Changers running with a screen resolution of 1028x768.

  • Customers using Elo monitors model 1545L will need to replace those monitors with the newest model. (The model number is located on the back of the monitor inside the X-Changer cabinet).

• X-Changers running one of the following Dell Optiplex computers: XE2, XE3, XE4

  • LITE systems are exempt from this rule.

• The system has been running healthy for at least 2 weeks.

• All card reader cabling is healthy.

• The store can run independently from both main X-Changers.

Pricing

Hardware

If the store does not meet the above prerequisites new hardware may be required. All systems require a minimum of TWO (2) compatible computers to run LaundryCard software.

Part ID	Description	List Price	Image
C-0600-XE4	Dell XE4 Computer	$1,417.50
C-1051	15" LCD Touchmonitor	$765.00
C-4311	LaundryCard Router Firewall	$210.00

Software

Software pricing is dependent on the stores current version of LaundryCard software and support contract status. The listed pricing is for 2 X-Changers at a single store.

Credit card acceptance

LaundryCard supports two credit card processing gateways; Authorize.Net for traditional magnetic stripe credit cards and Worldnet for also accepting EMV/contactless payment methods.

For v8 stores, credit cards will continue to work without any changes. Older v6 or v7 stores using the PCCharge platform must upgrade their credit card implementation to continue to accept credit cards. PCCharge is no longer supported.

Accepting EMV/contactless payments

LaundryCard also supports EMV (chip) and NFC (contactless) transactions with a credit card solution upgrade. For more information regarding EMV visit Accepting EMV and contactless payments with LaundryCard to learn more.

Advanced Point of Sales

Legacy stores running Advanced Point of Sales running TMS software will need to contact CSI for assistance with credit card acceptance, as TMS does not use Authorize.Net.

For more information go here: http://www.computersystemsint.com/Product/cat/40

Upgrade process

Customers interested in upgrading should call CCI (866-860-1660, option #2) to coordinate the Pre-Flight and Upgrade.

1. Call CCI Tech Support to schedule a Pre-Flight. This process will take up to an hour to complete.

   1. Appointments are scheduled on a first come first serve basis.

2. During this Pre-Flight, CCI will assess your current system and perform a series of checks and tests to ensure that your system meets the requirements.

3. Once the assessment is complete, CCI will generate an upgrade quote and forward it to you.

4. You will then need to forward the quote to CCI Orders or your distributor to purchase the upgrade.

5. Once payment for the upgrade is received, the CCI technician will schedule the upgrade. The upgrade will take up to 3 hours to complete.

   1. Appointments are scheduled on a first come first serve basis.

6. Someone with keys to the X-Changers must be present during the upgrade. During the beginning of the upgrade, there will be a short period (5 minutes or less) where customers will not be able to start machines. Actively running machines will continue to run. Please be prepared to use your Super Card to accommodate their business.

7. The software will be delivered on a USB flash drive before the scheduled install date. This USB also contains a clean copy of the LaundryCard software that can be used to restore a computer in the event of a hard drive or computer failure. DO NOT LOSE THIS USB.

8. Any additional hardware received should be placed on standby until you receive further instructions to install components from CCI Tech Support.