This document is intended to serve as a guide for the laundry customer or end user in locations utilizing a FasCard Add Value Kiosk.
Using the Add Value Kiosk
- The Add Value Kiosk allows customers to add additional value to an existing FasCard Loyalty account using cash, credit, or debit. For a step by step guide to using the Add Value Kiosk, see below.
- For assistance configuring the available purchase packages, see FasCard Admin Site - Loyalty Settings.
Adding Value to a Loyalty Card and Viewing Rewards
When swiping your loyalty card at the Add Value Kiosk, you have three options:
- Add Value with Cash
- Add Value with a Credit/Debit card
- Review Rewards
Adding Value to Your FasCard Account With Cash
- Swipe a Loyalty card on the Add Value Kiosk.
- Select the option 'Add value from cash'.
- Insert cash and the value will be added according to the value packages below.
Adding Value Using Available Credit/Debit Options
- Swipe the loyalty card.
- Select the "Add Credit" button.
- Select a value package.
Once reached, the following screen will display below, which will allow more than one method of using a credit/debit account for the transaction, depending on the generation of the reader.
Credit/Debit Card Methods
| Credit/Debit Card Swipe | Smartphone NFC | EMV Chip | Tap-To-Charge NFC | |
|---|---|---|---|---|
| F1 Reader |  |  | | |
| F2 Reader | | | | |
| F3 Reader | | | | |
Using a Credit/Debit Card Swipe
F1, F2, and F3 readers are capable of adding value to a Loyalty Account using the credit/debit card swipe. However, on F3 readers, if a chip is present, or any EMV securities are intact on the card/account, the card swipe will only activate if the chip function failed too many times (e.g. three (3) failed chip card inserts).
While on this screen, with an F2 reader (or an F3 reader if the credit/debit card is incapable of, or frequently fails, a chip insert), swiping your credit/debit card will add value to a Loyalty Account, should the transaction succeed.
Performing an NFC Transaction With Your Smartphone
Both F2 and F3 readers are capable of adding value to a Loyalty Account using Smartphone NFC (Near Field Communication) functionality.
While on this screen, holding your smart phone (with NFC capability) close to the reader will add value to a Loyalty Account, provided credit/debit card information is stored in the phone/application.
Using an EMV Chip Credit/Debit Card
Only F3 readers are capable of adding value to a Loyalty Account using an EMV Chip Insert.
While on this screen, inserting a credit/debit card with an EMV chip will add value to a Loyalty Account, should the transaction succeed.
Performing an NFC Transaction With a Tap-To-Charge Card
Only F3 readers are capable of adding value to a Loyalty Account using a Tap-To-Charge Credit/Debit Card's passive NFC (Near Field Communication) functionality.
While on this screen, holding your Tap-To-Charge card close to the reader for a brief period will add value to a Loyalty Account, provided the credit/debit card is capable of a successful NFC transaction. This is typically indicated by the four-bar NFC logo on the side or corner of a valid card.
Credit/Debit Result
Regardless of the method, when a successful transaction occurs, message will be displayed indicating the success of the transfer as well as the new account balance.
Rewards
- To view rewards on your loyalty card, select View Rewards.
- Rewards will display
Access Account with QR Code And The Mobile App
Loyalty Account users can access an account without a Loyalty Card by using the Mobile app and a phone's camera to read the QR matrix code on the touch kiosk. Click here to read more about this functionality.