Disable a Card Reader

Owned by Steve Marcionetti
Last updated: Apr 21, 2023 by Christopher Patac
3 min read
OVERVIEW

At times, it may be necessary to disable a Card Reader.  Instructions below outline how to perform this function.

ON THIS PAGE

How to Disable a Card Reader

To access this function, your specific Card ID (The 12-digit number on the back of the card) must have EQUIPMENT STATUS selected under MAINTENANCE in permission settings .  Please see your store Owner/Manager to update your permission settings.  See Permission Settings and Functions for more information on how to set permissions.

  1. Insert your card into the X-Changer.
  2. Select MAINTENANCE.
  3. Select EQUIPMENT STATUS.


  4. An Equipment screen appears that shows every machine number on a grid.
  5. The numbers are color-coded:
    1. Black means the machine is okay
    2. Blue means the machine is running
    3. Red means the machine is disabled.

  6. Touch the machine number that you wish to disable.  In this example, we've selected machine number 317.

    Machine ID vs Address

    While Machine IDs and Machine Addresses commonly share the same number, the ID and Address can be two completely different numbers on differing lines if overlap exists. Machine Addresses can only count up to 255, while Machine IDs can go above 255 in count.

  7. The machine detail screen will appear. The current status will say :Machine OK".


  8. Select the reason for disabling the machine card reader from the menu, click SAVE, and the current status will be updated.


  9. Touch the SAVE option and the machine will be disabled. (Machine 317).


The Machine Info Screen

This screen has a Current Status at the top, which indicates whether the machine is okay (Status 1),whether it's currently running (Status 2), or why it's out of service (Status 3-12). Select the closest description for why the machine is not functioning properly. The new status number will appear at the top.  Touch DONE to exit. Notice that on the Equipment screen, that machine now appears red.  This screen also will display the selected machines Model and Serial Number as well as the date the machine was put into service. This information is located in the upper left hand corner of the screen. This information should have been entered into the system when either the machine was added to the store or when the card system was installed. If this information is not displaying, it can be added through the manager's functions.  This screen also will display the last card that was used to start this machine, this information is located just beneath the machine number in Blue text.