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The Configure Alerts page is only accessible by users with Admin or System Maintenance privileges.  This page is used to send email alerts to users when various events occur.  Alerts can be configured for one or more locations or FasCard Admin Site - Location Groups (if enabled).

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Managing System Alerts

System Alerts can be configured using any valid email address and thus can be used to notify owners, managers, or trusted attendants of system outages or coin boxes that need to be emptied.  Once configured, Alerts are completely automated and will continue to send email notices at intervals until the triggering condition is no longer met (i.e. collection has been performed, satellite is back online, etc). 

Tip
  • Alerts can be configured to notify the user of satellite outages, collections performed, or that a coin/cash box is full and needs collection.
  • Alerts can be temporarily disabled by using the Silence feature, described on the Active Alerts page.
  • When attempting to edit an alert and an invalid value / field entry displays, a red alert will display above the Configure Alerts title page indicating the error. 
  • Minimum timers are required and a red alert will display below any minutes set that go outside of the required threshold.
    • When this happens, the Save button becomes inaccessible until edited properly.

Alert Types and Details

ALERT TYPE

DESCRIPTION

Satellite Offline Alert

This Alert sends an email when a satellite access point has lost its connection to the FasCard server for longer than the chosen time period.

  • Minimum time setting is 5 minutes.
  • Reminders are sent at configured intervals until satellite is back online or until Alert is silenced.
  • A follow up alert will be sent once satellite returns to an online state.

The email alert will contain information like:

  • Some instructions of what to check which may resolve the issue
  • Account Name and Number
  • Location Name and ID
  • SAP Name
  • SAP ID
  • Start Time
  • Elapsed Time

Coin/Cash Box Full Alert

This Alert sends an email when a coin box exceeds 90% of its capacity.

  • Reminders are sent at configured intervals until the collection is performed on the FasCard reader.

Collection Alert

This Alert sends an email when a collection is performed on card reader.

  • A single email will be sent for all machines collected within the configured interval to prevent excessive email.

Primary Uplink Inactive Alert

This alert sends an email when the primary internet source (Port 1) becomes inactive by any means.

Backup Uplink Offline Alert

This alert sends an email when the primary backup internet source (Port 12) becomes inactive by any means.

Configuring an Alert

Configuring and Using System Alerts

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titleCREATING AN ALERT

Follow the steps below to create an alert.

  1. Navigate to the Active Alerts page under the System tab. Click Configure Alerts.
  2. Click Add New.
  3. Select the Alert type from the dropdown menu.

  4. Select one or more Locations or Location Groups (if enabled) from the list.
  5. Select Enable to enable the Alert.
  6. Enter one or more email addresses (separated by a comma).
  7. Configure duration and interval of Alert. Click Save.
    Configuring an Alert
  8. Browser returns to Configure Alerts page and displays 'Alert Saved' message.
  9. Alert is displayed as enabled in Status column.

Disabling and Deleting Alerts

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titleDISABLE AN ALERT

Follow the steps below to disable an alert.

  1. Navigate to the Active Alerts page under the System tab. Click Configure Alerts.
  2. Click the row of the Alert to be disabled.
  3. Click Enable to clear the checkbox. Click Save.
  4. Browser returns to Configure Alerts page and displays 'Alert Saved' message.
  5. Alert is displayed as disabled in Status column.
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titleDELETE AN ALERT

To delete an Alert, navigate to the FasCard Admin site and sign in with an Admin or System Maintenance account and follow the steps below.

  1. Click the System tab.
  2. Click the Alerts link.
  3. Click Configure Alerts.
  4. Click the row of the alert to be deleted.
  5. Click Delete.
  6. Click OK to confirm deletion or click Cancel.