Warranty and Return Policy
- Former user (Deleted)
- Chris Kite
- Bryan Copre
Effective:Â December 2016
Overview
Card Concepts Inc. provides a warranty to all LaundryCard and FasCard systems, effective from the date of installation. Warranty periods vary by product - all other warranty conditions apply to both LaundryCard and FasCard products. Details on product warranty duration can be found in the product sections below. This page is intended to provide the user with information regarding the warranty fulfillment process. Warranty fulfillment requests may be initiated using the Customer RMA Request Form.
Warranty Fulfillment (RMA) Policy
Disclaimer: Card Concepts Inc. strongly recommends contacting Technical Support to troubleshoot system issues before returning any equipment. Any returned equipment that has not gone through the Technical Support process that is found to be functional may be returned to the sender at their expense with no credit given. Warranty replacement will be only provided for failures due to manufacture defect, any product found to be damaged through intentional misuse, abuse, or negligence may not be eligible for warranty. When contacting Technical Support for troubleshooting assistance, obtain a case number to verify troubleshooting occurred before requesting an RMA.
A Return Merchandise Authorization (RMA) is required to return products to Card Concepts Inc. for processing. Warranty parts may be replaced through an authorized distributor or may be purchased with a credit card. If purchased directly, a credit will be processed when the hardware to be returned is received and verified to be non-functional.
Information Required for Return Merchandise Authorization
Store number
Part number
Serial number
Invoice or Sales Order number
Problem description and duration
Merchandise Return Procedure
Card Concepts Inc. will ship warranty items by ground. Expedited shipping is available upon request at the customer's expense.
Sender is responsible for items until delivery - Card Concepts Inc. recommends using an insurable carrier for all returns.
All merchandise to be returned must be shipped within 30 days or the warranty claim will expire.
Any unauthorized merchandise returned to Card Concepts Inc. may be returned to the sender at their expense.
The recommended return procedure is outlined below.
Contact Technical Support to troubleshoot equipment.
If equipment is deemed faulty/failed, verify warranty status with Technical Support.
Gather information required for RMA (detailed above).
Select return request type (detailed above).
Request RMA and process payment as required, or contact distributor to process RMA.
Return product in appropriate packaging, clearly labeled with RMA number on exterior, within 30 days.
Types of Return Request
Warranty Replacement | This request is used for non-critical hardware. The customer will ship the defective unit to Card Concepts Inc. and a functional unit will be returned upon receipt. |
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Warranty Credit | This request is used for critical hardware and requires an up-front purchase via credit card or distributor purchase order. |
Restock Item | This request is used to return an item for credit without replacement. (Example: A customer purchases a spare reader to have on hand but decides to return it within warranty period, having never been used.) |
Core Credit | Available to distributors only. Certain out-of-warranty items can be returned for core credit. See Core Credit Information for more details. |
Replacing Post-Warranty Equipment
Post-warranty equipment replacement requires an order to be placed through an authorized distributor.
Warranty Terms
Returned equipment will be replaced with rebuilt/refurbished equipment unless otherwise specified.
All LaundryCard systems have a 2 year, non-renewable warranty from date of installation. This warranty includes the following equipment:
Replacement of failed hardware including:
X-Changer (and associated components)
LaundryCard Readers (New Only)
Network components provided by Card Concepts Inc.
Any equipment purchased from Card Concepts Inc. after the initial installation has the following warranty:
Rebuilt LaundryCard readers - 1 years from date of purchase
All other LaundryCard equipment - 1 year from date of purchase
Refurbished/Rebuilt non-reader equipment - 90 days from date of purchase
The following FasCard systems have a 1 year (from ship date) warranty per part. This warranty includes the following equipment:
F1: FasCard Wireless Reader (New Only)
Add Value and Touch Kiosks
CMR (Cellular Modem Router)
The following FasCard systems have a 2 year (from ship date) warranty per part. This warranty includes the following equipment:
F2: FasCard Touchscreen Reader (New Only)
FasCard Satellite
Replacement equipment provided by Card Concepts Inc. has the following warranty:
Rebuilt FasCard readers - 1 year from date of purchase
New equipment - 1 year from date of purchase unless otherwise specified above
Refurbished/Rebuilt non-reader equipment - 90 days from date of purchase, unless otherwise specified above
The following FLEX systems have a 1 year (from ship date) warranty per part. This warranty includes the following equipment:
Add Value and Touch Kiosks
CMR (Cellular Modem Router)
FLEX Readers (New Only)
FLEX Satellite
Replacement equipment provided by Card Concepts Inc. has the following warranty:
Rebuilt FLEX readers - 1 year from date of purchase
New equipment - 1 year from date of purchase unless otherwise specified above
Refurbished/Rebuilt non-reader equipment - 90 days from date of purchase, unless otherwise specified above