Warranty and Return Policy

Owned by Former user (Deleted)
Last updated: Jan 16, 2024 by Chris Kite
4 min read

Effective: December 2016

Overview

Card Concepts Inc. provides a warranty to all LaundryCard and FasCard systems, effective from the date of installation. Warranty periods vary by product - all other warranty conditions apply to both LaundryCard and FasCard products. Details on product warranty duration can be found in the product sections below. This page is intended to provide the user with information regarding the warranty fulfillment process. Warranty fulfillment requests may be initiated using the Customer RMA Request Form.

Warranty Fulfillment (RMA) Policy

Disclaimer: Card Concepts Inc. strongly recommends contacting Technical Support to troubleshoot system issues before returning any equipment. Any returned equipment that has not gone through the Technical Support process that is found to be functional may be returned to the sender at their expense with no credit given. Warranty replacement will be only provided for failures due to manufacture defect, any product found to be damaged through intentional misuse, abuse, or negligence may not be eligible for warranty.  When contacting Technical Support for troubleshooting assistance, obtain a case number to verify troubleshooting occurred before requesting an RMA.

A Return Merchandise Authorization (RMA) is required to return products to Card Concepts Inc. for processing. Warranty parts may be replaced through an authorized distributor or may be purchased with a credit card. If purchased directly, a credit will be processed when the hardware to be returned is received and verified to be non-functional.

Information Required for Return Merchandise Authorization

  1. Store number

  2. Part number

  3. Serial number

  4. Invoice or Sales Order number

  5. Problem description and duration

Merchandise Return Procedure

  • Card Concepts Inc. will ship warranty items by ground. Expedited shipping is available upon request at the customer's expense.

  • Sender is responsible for items until delivery - Card Concepts Inc. recommends using an insurable carrier for all returns.

  • All merchandise to be returned must be shipped within 30 days or the warranty claim will expire.

  • Any unauthorized merchandise returned to Card Concepts Inc. may be returned to the sender at their expense.

The recommended return procedure is outlined below.

  1. Contact Technical Support to troubleshoot equipment.

  2. If equipment is deemed faulty/failed, verify warranty status with Technical Support.

  3. Gather information required for RMA (detailed above).

  4. Select return request type (detailed above).

  5. Request RMA and process payment as required, or contact distributor to process RMA.

  6. Return product in appropriate packaging, clearly labeled with RMA number on exterior, within 30 days.

Types of Return Request

Warranty Replacement

This request is used for non-critical hardware. The customer will ship the defective unit to Card Concepts Inc. and a functional unit will be returned upon receipt.

Warranty Credit

This request is used for critical hardware and requires an up-front purchase via credit card or distributor purchase order.

Restock Item

This request is used to return an item for credit without replacement. (Example: A customer purchases a spare reader to have on hand but decides to return it within warranty period, having never been used.)

Core Credit

Available to distributors only. Certain out-of-warranty items can be returned for core credit. See Core Credit Information for more details.

Replacing Post-Warranty Equipment

Post-warranty equipment replacement requires an order to be placed through an authorized distributor.

Warranty Terms

Returned equipment will be replaced with rebuilt/refurbished equipment unless otherwise specified.

All LaundryCard systems have a 2 year, non-renewable warranty from date of installation. This warranty includes the following equipment:

  • Replacement of failed hardware including:

    • X-Changer (and associated components)

    • LaundryCard Readers (New Only)

    • Network components provided by Card Concepts Inc.

Any equipment purchased from Card Concepts Inc. after the initial installation has the following warranty:

  • Rebuilt LaundryCard readers - 1 years from date of purchase

  • All other LaundryCard equipment - 1 year from date of purchase

  • Refurbished/Rebuilt non-reader equipment - 90 days from date of purchase

The following FasCard systems have a 1 year (from ship date) warranty per part. This warranty includes the following equipment:

The following FasCard systems have a 2 year (from ship date) warranty per part. This warranty includes the following equipment:

Replacement equipment provided by Card Concepts Inc. has the following warranty:

  • Rebuilt FasCard readers - 1 year from date of purchase

  • New equipment - 1 year from date of purchase unless otherwise specified above

  • Refurbished/Rebuilt non-reader equipment - 90 days from date of purchase, unless otherwise specified above

The following FLEX systems have a 1 year (from ship date) warranty per part. This warranty includes the following equipment:

  • Add Value and Touch Kiosks

  • CMR (Cellular Modem Router)

  • FLEX Readers (New Only)

  • FLEX Satellite

Replacement equipment provided by Card Concepts Inc. has the following warranty:

  • Rebuilt FLEX readers - 1 year from date of purchase

  • New equipment - 1 year from date of purchase unless otherwise specified above

  • Refurbished/Rebuilt non-reader equipment - 90 days from date of purchase, unless otherwise specified above

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