LaundryCard VPN with Apple iOS10 / macOS Sierra

Connectivity and Security

Apple iOS 10 and macOS Sierra no longer support VPN connections using the PPTP protocol, which LaundryCard firewalls shipped before Nov 14, 2016 use .

MikroTik hex lites shipped after this date will be running RouterOS v6.37.1 or greater. 

Operators needing to remotely manage their store have two options depending on their current firewall:

Upgrade

Stores currently using one of the below devices must purchase a new C-4311 firewall ($200). These older devices are no longer supported.

C-0615	C-4307	C-4308	C-4309	C-4310
LaundryCard Router Firewall Cisco PIX 501	LaundryCard Router Firewall Astaro ASG110	LaundryCard Router Firewall D-Link DFL-210	LaundryCard Router Firewall D-Link DFL-260E-NB	LaundryCard Router Firewall Mikrotik RB750GL

Advanced Exchange

Stores with a C-4311 firewall shipped prior to Nov 14, 2016 will need to be reconfigured. This cannot be done remotely.

Part ID	Description	Image
C-4311	***DO NOT ORDER*** Replaced with C-4311-V2

CCI is offering an advanced exchange program for $200 (plus shipping). Upon receiving the original unit back, the full amount (minus shipping) will be credited back.

Equipment Ordering Process

Customers requiring new or exchanged hardware may contact Technical Support using the Support Request Form. Technical Support will make every effort to respond to all non-emergency support requests within 24 hours (Monday through Friday).  Please note a preferred method of contact (phone or email) within the body of the message to ensure prompt service.  

Configuration

Once the firewall purchase or exchange has occurred and installation has been completed, device configuration information for iOS 10 / macOS Sierra devices can be found in the How-to create a VPN connection in Apple iOS 10+.  

Additional Information

• Support Request Form 

• How-to create a VPN connection in Apple iOS 10+

• How-to create a VPN connection in Apple MacOS 10.12+ (Sierra and above)