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Warranty and Return Policy

Warranty and Return Policy

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Last updated: yesterday at 2:29 pm by Adam Arafat
3 min read

Effective: March 2025

Overview

Card Concepts Inc. provides a warranty to all LaundryCard and FasCard systems, effective from the date of installation. Warranty periods vary by product – all other warranty conditions apply to both LaundryCard and FasCard products. Details on product warranty duration can be found in the Warranty Terms section below. This page is intended to provide the user with information regarding the warranty fulfillment process. Warranty fulfillment requests may be initiated using the Customer RMA Request Form or through CCI Technical Support via an ARR request.

CCI equipment warranty coverage

2-Year Warranty:

  • Any parts included with new LaundryCard and FasCard systems

  • New LaundryCard and FasCard readers

1-Year Warranty:

  • Any parts included with new Flex systems

  • New replacement parts (excluding card readers)

  • Refurbished card readers

  • Flex readers (both new and refurbished)

90-Day Warranty:

  • Refurbished equipment (excluding card readers)

Returned LaundryCard equipment will be replaced with rebuilt/refurbished equipment unless otherwise specified.

FLEX Touchscreen Readers replaced within the first 9 months of their warranty will be replaced with new readers. Readers in the final 3 months of their warranty may be replaced with rebuilt/refurbished units. Other returned equipment will be replaced with rebuilt/refurbished equipment unless otherwise specified.

Warranty Fulfillment (RMA) Policy

Disclaimer

Card Concepts Inc. strongly recommends contacting CCI Technical Support to troubleshoot system issues before returning any equipment. Any returned equipment that has not gone through the recommended troubleshooting process that is found to be functional may be returned to the sender at their expense with no credit given. Warranty replacement will be only provided for failures due to manufacturing defects. Any product found to be damaged through intentional misuse, abuse, or negligence may be ineligible for an in-warranty replacement. When contacting CCI Support for troubleshooting assistance, obtain a case number to verify troubleshooting occurred before requesting an RMA.

A Return Merchandise Authorization (RMA) is required to return products to Card Concepts Inc. for processing. In-warranty parts may be replaced through an authorized distributor or may be ordered with a credit card.**

**A credit card will be required to complete the return request if the returned item is functional. For further details please contact CCI at 866-860-1660, option #2.

Information Required for Return Merchandise Authorization (RMA)

  1. Store number

  2. Part number

  3. Serial number

  4. Invoice or Sales Order number

  5. Problem description and duration

  • Card Concepts Inc. will ship in-warranty items by ground. Expedited shipping is available upon request at the customer's expense.

  • The sender is responsible for items until delivery – Card Concepts Inc. recommends using an insurable carrier for all returns.

  • All merchandise to be returned must be shipped within 30 days or the warranty claim will expire.

  • Any unauthorized merchandise returned to Card Concepts Inc. may be returned to the sender at their expense.

Merchandise Return Procedure

The recommended return procedure is outlined below.

  1. Contact Technical Support to troubleshoot equipment.

  2. If equipment is deemed faulty/failed, verify warranty status with Technical Support.

  3. Gather information required for RMA (detailed above).

  4. Select the return request type (detailed above).

  5. Request RMA and process payment as required or contact the distributor to process the RMA.

  6. Return the product in appropriate packaging, clearly labeled with the RMA number on the exterior, within 30 days.

Types of Return Requests

Warranty Replacement

This request is used for non-critical hardware. The customer will ship the defective unit to Card Concepts Inc. and a functional unit will be returned upon receipt.

Warranty Credit

This request is used for critical hardware and requires an up-front purchase via credit card or distributor purchase order.

Restock Item

This request is used to return an item for credit without replacement. (Example: A customer purchases a spare reader to have on hand but decides to return it within the warranty period, having never been used.)

Core Credit

Available to distributors only. Certain out-of-warranty items can be returned for core credit. See Core Credit Information for more details.

Replacing Post-Warranty Equipment

Post-warranty equipment replacement requires an order to be placed through an authorized distributor.

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