LaundryCard: Proper Reboot and Shutdown Procedures
- Former user (Deleted)
- Adam Arafat
- Former user (Deleted)
Overview
This page is intended to guide you through the proper reboot and shutdown procedures for the CCI-provided computer stored within each X-Changer cabinet. Each location may operate on a different version of LaundryCard, therefore, a few screens may be different in the processes outlined below.
Locating the Primary System
It is imperative to know which X-Changer is labeled as the Primary. Failure to reboot the appropriately labeled X-Changer at the right time may result in data loss.
If both X-Changers are displayed as the database Primary or the database Backup, call CCI Technical Support at 630-930-5115, option #2, immediately.
Version 9 | Version 6.5 and higher |
|---|---|
LaundryCard software V9 displays the Primary in the center of the home screen when using a Manager, Attendant, or Technician card. | LaundryCard software V6.5 and higher displays Primary and Backup indicators in the upper left-hand corner of the screen when LaundryCard applications are running. |
  |    |
Insert a Manager, Attendant, or Technician card and navigate to the Store Status page.
Version 9 | Version 7 and 8 | Version 5 and 6 |
|---|---|---|
In V9, the Primary database is found in the Store status screen under the Maintenance Menu. The Primary database is listed under "System Status" as well as at the top of the screen. | In V7 and V8, the Primary database is clearly labeled as such in the top row of the System Status section. | In V5 and V6, the Primary database will be in the 'Database' row. If CCI1 is listed here, that corresponds to X-Changer A. CCI2 corresponds to X-Changer B. |
 LaundryCard Version 9 |  LaundryCard Version 7 and 8 |  LaundryCard Versions 5 and 6 |
Reboot procedures
Once you’ve determined what the system is assigned to currently (Primary or Backup), be sure to follow the steps for that system.
As a reminder, older systems may not look the same, and their options may function differently.
Frequency of Maintenance: Monthly
Insert a Manager's card (or a card with Maintenance permissions) on any X-Changer and access the Maintenance menu.
Press the Restart System button.
Choose the appropriate button to reboot the Backup X-Changer.
For example, the screenshot below shows X-Changer A assigned as Primary, therefore, you will choose Restart X-Changer B.
The system may prompt for confirmation of the reboot. Press OK to confirm.
The system will now reboot. Allow up to 5 minutes, on average, for the system to power on and initiate the LaundryCard KeepAGoin countdown.
Frequency of Maintenance: Monthly
Insert a Manager's card (or a card with Maintenance permissions) on any X-Changer and access the Maintenance menu.
Press the System Error Messages button.
Verify that no database backup errors are present.
If database backup errors are present, contact CCI Technical Support before proceeding.
Press the Back button.
Press the Restart System button.
Choose Failover to Backup.
You may receive a pop-up notification from KeepAGoin indicating a database backup has been completed. Press OK to confirm.
The system may prompt for confirmation of the reboot. Press OK to confirm.
The system will now reboot. Allow up to 5 minutes, on average, for the system to power on and initiate the LaundryCard KeepAGoin countdown.
Shutdown procedures
The steps below are meant to be used when the X-Changer is expected to be offline for an extended time. Take caution when shutting down the system, as it may impact store functionality.
Required hardware
USB keyboard
USB Mouse or touchscreen
Connect the keyboard to an available USB port on the computer and press the Windows key located along the bottom row.
A Start menu will appear at the bottom left corner of the screen. Using the touch screen or a mouse, click Shut Down.
In version 9, you will need to press the power button, located on the bottom left corner of the Start menu.
Version 7 | Version 8 | Version 9 |
|---|---|---|
 Version 7 |  Version 8 |  Version 9 |
A window appears which allows log off, restart, or shut down. Select the Shut Down option, then press OK.
Version 7 | Version 8 | Version 9 |
|---|---|---|
 Version 7 |  Version 8 | Version 9 |
Wait for the computer to shut down. All lights on the front of the computer should turn off, and the monitor will go blank.
Insert a Manager's card (or a card with Maintenance permissions) on any X-Changer and access the Maintenance menu.
Press the System Error Messages button.
Verify that no database backup errors are present.
If database backup errors are present, contact CCI Technical Support before proceeding.
Press the Back button.
Press the Restart System button.
Choose Failover to Backup.
You may receive a pop-up notification from KeepAGoin indicating a database backup has been completed. Press OK to confirm.
A second window may prompt for the confirmation of a reboot. Press Cancel.
If this prompt does not populate, then proceed to step 8.
Connect the keyboard to an available USB port on the computer and press the Windows key located along the bottom row.
A Start menu will appear at the bottom left corner of the screen. Using the touch screen or a mouse, click Shut Down.
In version 9, you will need to press the power button, located on the bottom left corner of the Start menu.
Version 7 | Version 8 | Version 9 |
|---|---|---|
Version 7 | Version 8 | Version 9 |
A window appears which allows log off, restart, or shut down. Select the Shut Down option, then press OK.
Version 7 | Version 8 | Version 9 |
|---|---|---|
Version 7 | Version 8 | Version 9 |
Wait for the computer to shut down. All lights on the front of the computer should turn off, and the monitor will go blank.