Bill Acceptor Preventive Maintenance and Troubleshooting
- Former user (Deleted)
- Chris Kite
- Former user (Deleted)
Overview
Regular cleaning and preventative maintenance is recommended to prolong the life of the bill acceptor and reduce the potential for system downtime. Additionally, if the bill acceptor is not accepting bills or is rejecting bills (pulling them in and returning them), the bill acceptor may require troubleshooting. See below for more information outlined within each tab.
Maintenance Procedure
Frequency of Cleaning: Monthly
Bill Acceptor Status
When inspecting the bill acceptor, upon opening the X-Changer, press the Diagnostics push-button and check for any abnormal status conditions, as illustrated below. If no abnormal status conditions exist, proceed to step 2.
MEI Bill Acceptor
Pyramid Bill Acceptor
Bill Acceptor Magazine
Follow the steps to remove the bill magazine (cash box) and access the bill path as shown.
MEI Bill Acceptor
Pyramid Bill Acceptor
Bill Sensor
WARNING
DO NOT use oils, silicon sprays, or high-concentration-alcohol-based cleaners on the bill acceptor belts, wheels, or sensors/lenses.
Verify that bill path is clear of dust and debris (Fig. 3a).
Clean wheels using a laundry card and scrape the debris off of the wheels while rotating.
NOTE Do not use any metal objects to scrape the wheels.
Using a lint-free cloth and an equipment-safe cleaner (or 50/50 alcohol/water solution), clean the lens window as needed before sliding bill sensor back into place.
With the same cloth, clean the inside of the bill acceptor, belts and platen.
Reinsert the sensor tray
Reconnect bill acceptor magazine
MEI Bill Acceptor
Pyramid Bill Acceptor
MEI Video Tutorial | Pyramid Video Tutorial |
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Pyramid Technologies Inc. Reference
Pyramid Bill Acceptor maintenance images obtained from Pyramid Technologies, Inc. -- Apex 7000 Cleaning Instructions.
Troubleshooting Procedure
Power Cycling the Bill Acceptor
Using a card with the proper permissions, select Maintenance from the main menu.
Select Bill Acceptor Power Cycle.
Wait for the bill acceptor to finish power cycling.
Bill Acceptor Cable Connections
If the bill acceptor fails to function after attempting a Bill Acceptor Power cycle, reset the power and data connections by removing and re-seating the power and data cables.
MEI Bill Acceptor
The power and data cables can be found on the side of the bill acceptor.
Pyramid Bill Acceptor
While the 9-pin square power harness feeds outside of the bill acceptor, the data cable can be found on the I/O connector port on the side of the bill acceptor.
Dip Switches
If the bill acceptor fails to function after Step 2, verify the dip switch settings.
MEI Bill Acceptor
All dip switches except dip switch 3 should be set to the "Off" position.
Pyramid Bill Acceptor
All dip switches should be set to the OFF position.
Pulleys and Drive-Wheels
If the bill acceptor still fails to function after Step 3, verify that pulleys and drive-wheels are free of paper and debris.
MEI Bill Acceptor
Pyramid Bill Acceptor
Magazine Sensor
If the bill acceptor diagnostic light indicates a "Magazine Removed" error while the magazine is seated, examine the area around the magazine sensor for debris or dirt as shown.
MEI Bill Acceptor
Pyramid Bill Acceptor
