Touch Kiosk Operation and Maintenance
- Former user (Deleted)
- Christopher Patac
- Former user (Deleted)
Overview
This document describes maintenance and daily operation procedures for the Touch Kiosk. It is not intended to serve as a guide for the average end user or laundry customer.Â
Standard Operations
This section details standard, day-to-day operations, and functions that the store owner or manager may be expected to perform.Â
Opening the Touch Kiosk
Use the supplied Medeco key to remove the lock core from the lock shell.
Insert the supplied lock handle into the lock shell and rotate the handle counterclockwise until the bolt disengages from the lock nut.
If opening the front door, pull forward - the kiosk drawer will slide forward on a track.
If opening the rear door, pull it open with a standard swing motion.
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Open the Kiosk drawer and locate the card hopper.
Press the hopper release lever until the hook portion of the lever clears the retention rod on the hopper.
Slide the hopper toward the rear of the Kiosk and lift from the base.
Load cards into the hopper with card artwork face up and the arrow on the cards pointing towards the rear of the Kiosk.
Return the hopper to the dispenser base by completing the reverse of step 2.
Maintenance Functions
This section details standard maintenance and diagnostic functions that can be performed on the Touch Kiosk.
Accessing maintenance and diagnostic menus
The Maintenance and Diagnostic menus can be accessed by using a Manager card in the Touch Kiosk card reader or by using the Maintenance button. When using the Maintenance button, open the front door of the Touch Kiosk, as described at the top of this document, and press the button shown below (located on the top-right distribution board, behind the monitor). Utilizing either a Manager card or the Maintenance button will load the Maintenance Options menu. The Touch Kiosk Maintenance Options menu offers several options, detailed below.
Maintenance Button | Maintenance Options Menu |
|---|---|
Maintenance Menu
MAINTENANCE MENU OPTIONS | DESCRIPTION | BUTTON SELECTIONS |
|---|---|---|
Change Machine# | This option allows the user to change the configured machine address. For more information on addressing a Touch Kiosk, see the Fascard Touch Kiosk Installation guide (under the 'Activate the Touch Kiosk' heading). |
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Shutdown/Reboot | This option allows the user to shutdown or restart the Touch Kiosk. This is the only approved method to shut down the Touch Kiosk.
| |
Update Firmware | This option allows the user to make changes to the system firmware and should not be utilized without direct guidance from CCI Technical Support. | |
Back | This option returns the user to the previous menu. |
Diagnostic menu
The Touch Kiosk Diagnostic functions are intended to be used for troubleshooting issues under the guidance of CCI Technical Support.
DIAGNOSTIC MENU OPTIONS | DESCRIPTION | BUTTON SELECTIONS |
|---|---|---|
Show Satellite Status | This option allows the user to view information regarding the Satellite Access Point (SAP) to which the Touch Kiosk is connected. This feature is typically used by onsite personnel at the request of Technical Support. Upon selecting it, the following details will be presented:Â
| |
Show Versions | This option allows the user to view specific information about the Touch Kiosk including the machine number, equipment type, and firmware version. | |
Start Diagnostics | This option allows the user to use the diagnostic test functions of the Touch Kiosk. | |
Back | This option returns the user to the previous menu. |
Using the diagnostic functions
The options within the Touch Kiosk Diagnostic Functions screen perform as illustrated below. Â
REF | DIAGNOSTIC FUNCTIONS | DESCRIPTION | BUTTON SELECTIONS | ||
|---|---|---|---|---|---|
Kiosk | Â | ||||
1 | Win Activated | Indicates that Windows is activated on the Kiosk. | |||
Wireless | |||||
2 | Ready/Idle | Indicates the status of the wireless driver. | |||
3 | Reinstall Device | An active button to reinitialize the Wi-Fi receiver. | |||
EMV Card Reader | |||||
4 | Status: Ready | Indicates the current state of the EMV Card Reader. | |||
5 | Config | Displays the current config hash of the EMV Card Reader. | |||
6 | Firmware | Displays the current firmware version of the EMV Card Reader unit, specifically. | |||
Dispenser Card Reader | REF | DIAG FUNCT | DESCRIPTION | ||
7 | Online | Indicates the card reader status. | Card Dispenser | ||
8 | Reinstall Device | Reinstall the magnetic stripe reader in the card dispenser. | 12 | Online | Indicates the status of the Card Dispenser. |
9 | Reset Comms | Reset the communications with the magnetic stripe reader in the card dispenser. | 13 | Power On | Power Cycle the Card Dispenser. |
Bill Acceptor | 14 | Dispense Card | Trigger card dispenser (does not create an account). | ||
10 | Online | Indicates the status of the Bill Acceptor. | Real-Time Logging | ||
11 | Power On | Power Cycle the Bill Acceptor. | 15 | Real-time Logs | Displays real-time logging of all Touch Kiosk activity in extensive detail as events occur. |
Touchscreen Calibration | |||||
16 | Calib | Opens the 9-point Touchscreen Calibration tool. | |||