FasCard Loyalty Site - Reporting Issues or Feedback
The Report Issue page allows customers to submit any feedback regarding potential issues at a FasCard location through the FasCard Loyalty Site or Mobile App.
Reporting Issues
Using either the Help icon on the top-right of a Location Details page or the Report Issue icon on a Location Details page allows users to submit a potential issue to be addressed for follow-up.
Whether the issue may be with the location overall, store specifics such as equipment or employees, the app itself, or any other issue(s), be sure to provide a detailed description of the nature of the problem prior to submitting.
Request Help
As referenced in the Settings guide, mobile app users can also submit any Problems & Feedback through the Request Help button in the Settings page.
Receiving Requests
When an issue has been reported using the FasCard Loyalty Site or FasCard Mobile App for a specific location, the feedback email is typically sent to the account holder and all authorized personnel tied to the overall account.
Click here for details regarding setting up employee users and authorized personnel to be notified of reported issues: https://cardconceptsinc.atlassian.net/wiki/spaces/LCE/pages/9253415