FasCard Reader Maintenance and Diagnostic Functions

-Overview

This page is intended to guide the user through the basic maintenance and diagnostic functions available on a FasCard reader.

On This Page

1 Determining Reader Generation
2 Pre-configured Cards
3 FasCard/FLEX Reader Maintenance and Diagnostic Menus
4 Related

Determining Reader Generation

Refer to the images below to determine reader generation. Click the appropriate tab below to view available maintenance and diagnostic functions.

F1 Reader	F2 Reader	F3 Reader	FLEX RF Reader

F1 Reader	F2 Reader	F3 Reader	FLEX RF Reader

General Diagnostic Icons

F1 Icon	Touchscreen Icon	Indication

F1 Icon

Touchscreen Icon

Indication

This icon appears on the reader when the satellite loses connectivity to the FasCard server.

This Icon appears on the reader when the card reader loses WiFi connectivity to the satellite.

Pre-configured Cards

The Super and Diagnostic cards are considered "pre-configured" cards because they are never-changing and serve an explicit purpose. You may purchase the Super and Diagnostic cards from CCI Technical Support staff directly, rather than going through your distributor. These cards can be used at any FasCard/FLEX location when permitted.

Super Card

The Super card is able to start card readers when the payment options that are always available are no longer working. The readers will say “Out of Service” in most occasions, or “Connecting to WiFi” under certain reader conditions. This only applies to FasCard/FLEX card readers installed on washers, dryers, vending machines, and doors. If the reader has been placed in a "Disabled" status from the FasCard Admin Site, then the Super card will not work. Conversely, if the reader is in working order, the Super card will also not work.

CCI Technical Support recommends keeping a Super card somewhere accessible for all employees in case of an unforeseen line/reader outage. This will allow the offline equipment to start, for free via the Super card, until a manager or technician can make it on-site to resolve the line/reader outage.

To use this card:

The card reader should say “Out of Service” in most occasions, or “Connecting to WiFi” under certain reader conditions.
The machine must be in working order to accept the reader's start.
Swipe or Tap the Super card depending on the reader type. Wait five (5) seconds before each additional insert.
The reader will now start the machine.

Diagnostic card

The Diagnostic card is a great tool to have when line troubleshooting your readers. The below Diagnostic Menu guides provide additional information for what Diagnostic Menu options are available per reader generation.

FasCard/FLEX Reader Maintenance and Diagnostic Menus

Click on the appropriate tab to view further information on how to access Maintenance and Diagnostic menus per reader type.

F1 FasCard Reader Maintenance Menu

The F1 FasCard reader maintenance menu can be accessed in the following ways:

Method 1

Swipe a Manager's card or any card with System Maintenance privileges.
Select Maintenance menu and press the button.

Method 2

Reboot the card reader- after the FasCard logo disappears and the pricing information is shown, press and hold all three buttons simultaneously.
1. This will only work within the first 2 minutes of a reader being powered.
Select Maintenance menu and press the button.

The FasCard reader Maintenance menu offers several options:

Change machine# - This option allows the user to change the card reader address.
Trigger relay - This option will cause the pulse relay to trigger. Machines configured for pulse will read this as a coin drop and the relay should emit an audible click as it triggers.
Re-orient buttons - This option allows the user to choose which button on the touch pad will serve as the 'Enter' button. Users can select either the button or the button. This option is typically used when a reader is mounted in an inverted fashion.
Reboot reader - This option will perform a soft reboot of the card reader.
Back - This option returns the user to the previous menu.

F1 FasCard Reader Diagnostics Menu

The F1 FasCard reader diagnostic menu can be accessed in the following ways:

Method 1

Swipe a Manager's card, available Diagnostic Card, or any card with System Maintenance privileges.
Select Diagnostics menu and press the button.

Method 2

Reboot the card reader- after the FasCard logo disappears and the pricing information is shown, press and hold all three buttons () simultaneously.
Select Diagnostics menu and press the button.

The FasCard reader Diagnostics menu offers several options:

Start Diagnostics - This option will load the FasCard reader diagnostic screen. This function is typically used under the direction of Technical Support. Additional information regarding the diagnostic screen can be found below.
Show Satellite Status - This option will display satellite related information including FasSat version, addressing information, and network status.
Show Versions - This option will display card reader information including the configured reader address, firmware type, and firmware version.
Back - This option returns the user to the previous menu.

Using FasCard Diagnostics

	Mach: This indicates the configured card reader address.
	CPU: This indicates the rate of loops per second the reader is executing the main task. This value is not indicative of the actual clock speed of the internal processor.
	Wifi: This indicates the wifi signal strength.
	Sat: This indicates whether the reader is connected to a SAT.
	Btn: This line will display A, B, and C when individual buttons are pressed and is used to test their functionality.
	MSR: This line indicates which tracks are read when a card is swiped. The number shown after the '/' changes each time a swipe is detected. Recent versions of firmware also indicate the type of card swiped: 'L' = Loyalty card 'C' = Credit card '?' = Unknown card type
	Coin: This indicates the pulse length registered when a coin is dropped and increments the number of coins after the /. Technician Information The slash in the "Coin" text indicates the input. "/" = Normally Open (Pins 5 & 6 at reader end) "\" = Normally Closed (Pins 4 & 5 at reader end)
	Door: This indicates the functionality of the door sensor.

Using FasCard Diagnostics

The FasCard Diagnostics screen is displayed above and functions are outlined adjacent to the image. This screen is displayed when the 'Start Diagnostics' option is chosen in the card reader Diagnostics menu. To stop diagnostics, press the key. Return to the "Diagnostics Menu" and select "Stop Diagnostics"

F2 FasCard Reader Maintenance & Diagnostics Menu

The F2 FasCard reader maintenance and diagnostics menu can be accessed in the following ways.

Method 1

Swipe or tap a Manager's card or any card with System Maintenance privileges.
1. For Diagnostics Menu only usage, you can use an available Diagnostic Card.
Touch the "Maintenance Menu" button on the touchscreen to reach the Maintenance Menu, or the “Diagnostics Menu” button to reach the Diagnostics menu.

Method 2

Reboot the card reader- after the FasCard logo disappears and the pricing information is shown, press and hold anywhere on the touchscreen.
Touch the "Maintenance Menu" button on the touchscreen to reach the Maintenance Menu, or the “Diagnostics Menu” button to reach the Diagnostics menu.

The FasCard reader Maintenance menu offers several options:

Change machine# - This option allows the user to change the card reader address.
Trigger relay - This option will cause the pulse relay to trigger. Machines configured for pulse will read this as a coin drop and the relay should emit an audible click as it triggers.
Reboot reader - This option will perform a soft reboot of the card reader.
Factory Reset - This option will reset all configuration to factory default.
Back - This option returns the user to the previous menu.

The FasCard reader Diagnostics menu also offers several options:

Start Diagnostics - This option will load the FasCard reader diagnostic screen. This function is typically used under the direction of Technical Support. Additional information regarding the diagnostic screen can be found below.
Show Satellite Status - This option will display satellite related information including FasSat version, addressing information, and network status.
Show Versions - This option will display card reader information including the configured reader address, firmware type, and firmware version.
Back - This option returns the user to the previous menu.

Using FasCard Diagnostics

	MACH - This indicates the configured card reader address.
	UPTM - This indicates how long the reader has been operational.
	CPU - This indicates the rate of loops per second the reader is executing the main task (the first number), followed by the maximum time in milliseconds that the reader spent to execute a single loop. These values are not indicative of the actual clock speed of the internal processor.
	WIFI - This indicates the wifi signal strength.
	SAT - This indicates a portion of connected Satellites MAC address.
	TOUCH - This line indicates the last gridpoint touched on the touchscreen.
	MSR - This line indicates which tracks are read when a card is swiped. The number shown after the '/' changes each time a swipe is detected. Recent versions of firmware also indicate the type of card swiped: 'L' = Loyalty card 'C' = Credit card '?' = Unknown card type
	COIN1 - This indicates the pulse length registered when a coin is dropped into a drop connected to coin input #1 and increments the number of coins after the /. Technician Information The slash in the "Coin" text indicates the input. "/" = Normally Open (Pins 5 & 6 at reader end) "\" = Normally Closed (Pins 4 & 5 at reader end)
	COIN2 - This indicates the pulse length registered when a coin is dropped into a drop connected to coin input #2 and increments the number of coins after the /.
	11: "NFC" - This indicates whether an active NFC tag has been retrieved from a nearby smart device (e.g. iPhone, Android). For F2e readers, this will also trigger when a FLEX RF card is tapped onscreen. Note: When testing this feature, the smart device will process payment, which would require voiding.

The FasCard Diagnostics screen is displayed above and functions are outlined adjacent to the image. This screen is displayed when the 'Start Diagnostics' option is chosen in the card reader Diagnostics menu. To stop diagnostics, hold any point on the touchscreen until menu options appear. Select "Diagnostics Menu" and then select "Stop Diagnostics".

F3 FasCard Reader Maintenance & Diagnostics Menu

The F3 FasCard reader maintenance and diagnostics menu can be accessed in the following ways.

Method 1

Swipe or tap a Manager's card or any card with System Maintenance privileges.
1. For Diagnostics Menu only usage, you can use an available Diagnostic Card.
Touch the "Maintenance Menu" button on the touchscreen to reach the Maintenance Menu, or the “Diagnostics Menu” button to reach the Diagnostics menu.

Method 2

Reboot the card reader- after the FasCard logo disappears and the pricing information is shown, press and hold anywhere on the touchscreen.
Touch the "Maintenance Menu" button on the touchscreen to reach the Maintenance Menu, or the “Diagnostics Menu” button to reach the Diagnostics menu.

The FasCard reader Maintenance menu offers several options:

Change machine# - This option allows the user to change the card reader address.
Trigger relay - This option will cause the pulse relay to trigger. Machines configured for pulse will read this as a coin drop and the relay should emit an audible click as it triggers.
Reboot reader - This option will perform a soft reboot of the card reader.
Factory Reset - This option will reset all configuration to factory default.
Back - This option returns the user to the previous menu.

The FasCard reader Diagnostics menu also offers several options:

Start Diagnostics - This option will load the FasCard reader diagnostic screen. This function is typically used under the direction of Technical Support. Additional information regarding the diagnostic screen can be found below.
Show Satellite Status - This option will display satellite related information including FasSat version, addressing information, and network status.
Show Versions - This option will display card reader information including the configured reader address, firmware type, and firmware version.
Back - This option returns the user to the previous menu.

Using FasCard Diagnostics

	MACH - This indicates the configured card reader address.
	UPTM - This indicates how long the reader has been operational.
	CPU - This indicates the rate of loops per second the reader is executing the main task (the first number), followed by the maximum time in milliseconds that the reader spent to execute a single loop. These values are not indicative of the actual clock speed of the internal processor.
	SLINK - This indicates the reader is properly communicating with the satellite.
	WIFI - This indicates the wifi signal strength.
	SAT - This indicates a portion of connected Satellites MAC address.
	TOUCH - This line indicates the last gridpoint touched on the touchscreen.
	MSR - While the F3 reader is capable of card swipes, all related information is relayed to the IDT field and the MSR field is not utilized.
	COIN1 - This indicates the pulse length registered when a coin is dropped into a drop connected to coin input #1 and increments the number of coins after the /. Technician Information The slash in the "Coin" text indicates the input. "/" = Normally Open (Pins 5 & 6 at reader end) "\" = Normally Closed (Pins 4 & 5 at reader end)
	COIN2 - This indicates the pulse length registered when a coin is dropped into a drop connected to coin input #2 and increments the number of coins after the /.
	NFC - While the F3 reader is capable of NFC transactions, all related information is relayed to the IDT field and the NFC field is not utilized.
	IDT - This indicates the current status of the internal EMV reader, from firmware/config downloads to transactions being performed. Although indiscernible between the types of information being shown, information displayed in the IDT field while processes occur typically include an 'S' and a number that follows, indicating that activity is occurring.

The FasCard Diagnostics screen is displayed above and functions are outlined adjacent to the image. This screen is displayed when the 'Start Diagnostics' option is chosen in the card reader Diagnostics menu. To stop diagnostics, hold any point on the touchscreen until menu options appear. Select "Diagnostics Menu" and then select "Stop Diagnostics"

FLEX RF Reader Maintenance & Diagnostics Menu

The FLEX RF reader maintenance and diagnostics menu can be accessed in the following ways:

Method 1

Tap a Manager's card or any card with System Maintenance privileges.
1. For Diagnostics Menu only usage, you can use an available Diagnostic Card.
Touch the "Maintenance Menu" button on the touchscreen to reach the Maintenance Menu, or the “Diagnostics Menu” button to reach the Diagnostics menu.

Method 2

Reboot the card reader - after the FasCard logo disappears and the pricing information is shown, press and hold anywhere on the touchscreen.
Touch the "Maintenance Menu" button on the touchscreen to reach the Maintenance Menu, or the “Diagnostics Menu” button to reach the Diagnostics menu.

The FLEX RF reader Maintenance menu offers several options:

Change machine# - This option allows the user to change the card reader address.
Trigger relay - This option will cause the pulse relay to trigger. Machines configured for pulse will read this as a coin drop and the relay should emit an audible click as it triggers.
Reboot reader - This option will perform a soft reboot of the card reader.
Factory Reset - This option will reset all configuration to factory default.
Back - This option returns the user to the previous menu.

The FLEX RF reader Diagnostics menu also offers several options:

Start Diagnostics - This option will load the FLEX RF reader diagnostic screen. This function is typically used under the direction of Technical Support. Additional information regarding the diagnostic screen can be found below.
Show Satellite Status - This option will display satellite related information including FasSat version, addressing information, and network status.
Show Versions - This option will display card reader information including the configured reader address, firmware type, and firmware version.
Back - This option returns the user to the previous menu.

Using Diagnostics

	MACH - This indicates the configured card reader address.
	UPTM - This indicates how long the reader has been operational.
	CPU - This indicates the rate of loops per second the reader is executing the main task (the first number), followed by the maximum time in milliseconds that the reader spent to execute a single loop. These values are not indicative of the actual clock speed of the internal processor.
	SLINK - This indicates the reader is properly communicating with the satellite.
	WIFI - This indicates the wifi signal strength.
	SAT - This indicates a portion of connected Satellites MAC address.
	TOUCH - This line indicates the last gridpoint touched on the touchscreen.
	MSR - As the FLEX RF reader does not have a magstrip reader, the MSR field is not utilized.
	COIN1 - This indicates the pulse length registered when a coin is dropped into a drop connected to coin input #1 and increments the number of coins after the /. Technician Information The slash in the "Coin" text indicates the input. "/" = Normally Open (Pins 5 & 6 at reader end) "\" = Normally Closed (Pins 4 & 5 at reader end)
	COIN2 - This indicates the pulse length registered when a coin is dropped into a drop connected to coin input #2 and increments the number of coins after the /.
	NFC - This field will trigger when a device capable of Near Field Communication is “tapped” onto the reader (e.g. holding a FLEX RF card or smart device next to the reader in proximity of the NFC antenna).
	IDT - This field is not utilized on a FLEX RF reader.

The Diagnostics screen is displayed above and functions are outlined adjacent to the image. This screen is displayed when the 'Start Diagnostics' option is chosen in the card reader Diagnostics menu. To stop diagnostics, hold any point on the touchscreen until menu options appear. Select "Diagnostics Menu" and then select "Stop Diagnostics".

FasCard Documentation

FasCard Reader Maintenance and Diagnostic Functions

Determining Reader Generation

General Diagnostic Icons

Pre-configured Cards

Super Card

Diagnostic card

FasCard/FLEX Reader Maintenance and Diagnostic Menus

F1 FasCard Reader Maintenance Menu

Method 1

Method 2

F1 FasCard Reader Diagnostics Menu

Method 1

Method 2

Using FasCard Diagnostics

Technician Information

Using FasCard Diagnostics

F2 FasCard Reader Maintenance & Diagnostics Menu

Method 1

Method 2

Using FasCard Diagnostics

Technician Information

F3 FasCard Reader Maintenance & Diagnostics Menu

Method 1

Method 2

Using FasCard Diagnostics

Technician Information

FLEX RF Reader Maintenance & Diagnostics Menu

Method 1

Method 2

Using Diagnostics

Technician Information

Related

Related pages