FasCard Admin Site - User Accounts

Overview

The User Accounts page is only accessible to users with Admin or User Manager privileges. This page is used to add, edit, and delete user accounts and assign system privileges. The User Account page also allows an administrator to control which locations a user may access.

Managing User Accounts

MANAGING USER ACCOUNTS

Navigating to the User Accounts page under the Users tab will display an alphabetical list of the users that have been configured for the system. Clicking anywhere on a user's row will display the additional details in the 'User Details' section of the page. Clicking the Add New button, which allows a new user to be added.

User Accounts are not eligible for Loyalty programs (e.g. free dry, loyalty points, etc).

Understanding User Types and Privileges

USER TYPES AND PRIVILEGES

The User Privileges section allows Administrators to assign the appropriate level of employee access to the FasCard system.

Users can be linked across multiple FasCard accounts. Configuring a User account with the same email address in each FasCard account will automatically link the user to those accounts. This type of User would be considered a "Global User". All associated accounts can then be managed using the same login credentials, with user privileges specific to each account. Deleting the user account from a FasCard account will remove the account linkage without deleting the user account from other FasCard accounts. Only an Admin User may change the details of a Global User.

User Privilege
Administrator Account (All Privileges)	Users with this permission have full rights and access to all user privileges including access to the FasCard Admin Site - Server Management page and Users pages. Admin users are the only users who are capable of changing the credit amount in a customer's Loyalty account. Admin users are the only users who are able to change Global User's detailed information. (Users linked to multiple accounts as stated above.) Admin users are the only users able to view the following reports: Loyalty Totals Loyalty Bonus Billing History
POS (Point of Sale) User Privileges	The FasCard System can work with POS (Point of Sale) systems. However, to integrate a POS with FasCard, Store Owners must contact their POS administrator. The POS administrators will determine what is needed for their systems to integrate with FasCard. They potentially may need a username and password to integrate the POS with FasCard. If this is the case, the instructions on how to do this are below in the section Create a POS user. A POS User type (Point of Sale) is a specific user-created ONLY by a FasCard Account Admin user or CCI Technical Staff. These users are created to generate a one-time password for the POS System Administrator to integrate the POS with the FasCard System.
Users with Website Privileges	User Manager - Users with this permission have access to the Users page and can create new or modify existing user accounts. User Managers can modify the permissions of all users except for Admin level users. Machine Setup - Users with this permission have access to the FasCard Admin Site - Machine Setup page and the Maintenance & Diagnostics Functions on FasCard readers. Pricing - Users with this permission have access to the Pricing & Features page. Loyalty Accounts - Users with this permission have access to the FasCard Admin Site - Loyalty Accounts page with available granular options of what a user is able to modify and update: Scheduled Tasks - Users with this permission have access to the Scheduled Tasks page. Reports - Users with this permission have access to the FasCard Admin Site - Reports page with available granular options of what a user is able to generate and view: Additionally, reports can be filtered based on what reports are selected in the available dropdown list upon clicking the Select Report(s)... box. Note: Certain reports in the Select Report(s)... box will not display if the user is not an Admin. Equipment Setup - Users with this permission have access to the FasCard Admin Site - Equipment Setup page. Location Setup - Users with this permission have access to the FasCard Admin Site - Location Setup page. Loyalty Settings - Users with this permission have access to the FasCard Admin Site - Loyalty Settings, FasCard Admin Site - Loyalty Groups, and Retail Cards pages. Loyalty Marketing - Users with this permission have access to the FasCard Admin Site - Marketing page. Work Schedule - Users with this permission have access to the FasCard Admin Site - Work Schedule page.
Users with Card Reader Privileges	Collector - Users with this permission have special card access to collector functions on FasCard readers. See How to Collect on a FasCard reader. System Maintenance - Users with this permission have access to the FasCard Admin Site - System Maintenance page and the Maintenance & Diagnostics Functions on FasCard readers.
Users with No Assigned Privileges	User accounts with no assigned privileges are considered to be 'Card Only' users and have no special access to card reader functions or the FasCard Admin site. They may be assigned a card with a balance configured by an Admin or User Manager and their activity will be reported on the Employee Activity report.

Understanding Locations and Location Groups

LOCATIONS AND LOCATION GROUPS

The Location section allows an administrator to assign which locations a selected user has access to. This limits user access to the selected locations. Select the individual locations for which the user will have access or select the All Locations option if multiple locations are configured. If Location Groups are enabled, individual groups may be selected from the list or given access to all location groups using the All Location Groups option.

Add, Edit, or Delete a User

ADD A NEW USER

Navigate to the FasCard Admin site and sign in with Admin or User Manager credentials.
Select the Account in which the user information is stored.
Once the account is selected, click the Users tab.
Click Add New and complete the fields:
NOTE:

Only fields marked with an Asterisk(*) are needed to meet the minimum requirement; however, users without a configured email address cannot access the FasCard Admin site.
Enter basic contact and other applicable information.
Select the appropriate settings in the User Privileges section. For a more detailed explanation of these privileges, see User Privileges.
1. If multiple locations or Location Groups are configured, the Locations section will appear adjacent to User Privileges and will be a required field.
  1. Select appropriate locations or location groups for the user.
Click the Save button near the bottom of the Details section.

Post-Creation

Users with Website Privileges and a valid email address will be sent an email to request a password be created for the account. Once a password is created, users with Website Privileges can now log into the FasCard Admin site.

Any Balance can be added to the user account if required.

If Balance is added, click Save to finalize the account change.

Edit a User

EDIT AN EXISTING USER

Once a user is selected, the User Details section displays the basic information for a selected user and allows editing of user privileges and location access. Change any information and click Save when finished.

Delete A User

DELETE AN EXISTING USER

Navigate to the User Accounts page under the Users tab.
Use the search function or manually locate the user from the list.
Select the user account by clicking the user name.
Click Delete.
Click OK to confirm deletion or click Cancel.

Once an employee user has been deleted, if there is any associated Loyalty Card with remaining funds, the card will not work.

Field Descriptions

Field	Description
Name	The name of the selected user (Required Field).
Title	The title of the selected user.
Email	The email of the selected user will also be the username for logging onto the website. This field is not required, but a user without an email address will not be able to sign into the Admin site. This email address must be unique within the store account.
Phone	The phone number of the selected user.
Card #	The card number that is being assigned to the user, if applicable.
Balance	The value that will be available to users when they use their card on a FasCard reader (Can only be set after the account is created).
Status	This drop-down menu allows a user's status to be changed. Active - User is granted access to the FasCard administration site. Inactive - User is not granted access to the FasCard administration site. Disabled - User is not granted access to the FasCard administration site or the mobile site/app through their user account. When disabled, users will not receive feedback notifications.
Notes	Open text area, only users with access to this page can view these notes.
Group	The loyalty group that is associated with the selected user account.
User Discount	This field allows a discount to be manually assigned to the user account.
Total Discount	The discount amount the User account holder will receive off of participating equipment (See Pricing / Features on how to set participating equipment).
Schedulable	The user can be included in Work Schedules.
Clock-In Required	The user must clock in, in order to use their employee card.
Notify Reported Issues	Users will be notified if feedback is submitted through the mobile app.

Group Assignments and Discounts

Group Assignments and Discounts

This section explains assigning a user to a specified Group and applying a percentage discount for the specific user.

To create a Loyalty Group for User assignment, you may review our Loyalty Groups guide here: FasCard Admin Site - Loyalty Groups

Assigning a User to a Loyalty Group

Users with the User Manager Website Privilege can assign users to a loyalty group. When a user is assigned to a Loyalty Group, that user shares the same applicable discounts as whomever else is assigned to that specific Group, whether it be employed personnel, customers, or a mixture of the two.

Click the 'Group:' dropdown and select the Group you would want to assign said user to. (Note: Group dropdown selection is based on what Loyalty Groups you have previously created.)
Click Save to apply the saved group setting.

Applying a Percentage Discount to a User

Users with the User Manager Website Privilege can apply a discount of up to 100% to any User's account.

In the 'User Discount:' field, type a numeric amount between 0-100 (max. 100) for applying a percentage discount of that number to the user's account.
Click Save to apply the setting.

Free Dry Credits

Employee user accounts should not be able to accumulate free dry credits. Should the rare instance where an employee user account does have free dry credits stored and are able to spend said credits, this is not intended.

Please contact CCI Technical Support immediately to aide in resolving this issue, if needed.

Auto Reload

Reloading Options

This section allows users with the requisite privileges to configure an automatic value reload for the selected User account. To configure an Auto Reload, select from the following options:

NOTE: Auto Reload is only visible when selecting an existing user account or after the creation of a new user account.
The Auto Reload function does not process payment and serves strictly to reload the user's account and card balance.

OPTION	SELECTION
Monthly Reload	Day of Month - this is the numeric day of the month Last day of month - if this is checked, the last day of the month will automatically be selected without regard to the variable number of days (30 v. 31, etc) within the month Time - this is the time of day at which the balance is reloaded
Weekly Reload	Day of Week - this is the day of the week by name Time - this is the time of day at which the balance is reloaded
Daily Reload	Time - this is the time of day at which the balance is reloaded
Balance Reload Amount	This is the balance amount added to the User account when reloaded (balance represents cash value).
Zero Balance/Bonus before reloading	If checked, the new balance will be equal to the reload amount. If left unchecked, the reload amount will be added to the existing balance.
Notes	An optional field that ties an API-accessible-only note to its associated reload process.

Creating A POS User

POS USER

As mentioned above, a POS User can only be created by a FasCard account ADMIN User or CCI Technical Staff. A POS User is a specific user type created to generate a username and a password which may be needed to integrate a POS system with the FasCard System. Follow the steps below to create a POS User and generate a password.

Use Admin credentials to log into the FasCard Admin site.
Select the FasCard Account.
Click the User Tab.
Complete the fields below including the location where the POS is located.
Click Save.
Once Save is clicked, a one-time generated password will appear to the right, highlighted yellow.
Copy this password. This is the password the POS System Administrator needs to integrate the POS System with FasCard.
DO NOT CLICK SAVE AGAIN. CLICKING SAVE AGAIN WILL REGENERATE ANOTHER PASSWORD.
The Email address is auto-generated and is not editable.
It is the responsibility of the Store Owner to communicate the POS User email address and password, if needed, to the POS System Administrator.
Click any other tab, or the User tab again to refresh the page to exit out of the POS user details.

NOTE

During this setup, it's possible that the POS Vendor may need the location id to complete the POS setup. If so, this location id can be retrieved from the URL address. Simply click on the locations link and select the specific location that will use this POS. While the location is selected, look at the URL address and the number located next to "locid=". See the picture below where the location id is 2.

Viewing User Activity

USER ACTIVITY

When in a User's details, one can navigate to the User's Activity by selecting the View Activity button below the detailed information. Much like a Loyalty Account User's activity, this view details the card activity of a user. See the instructions below on how to navigate to a User's activity page.

When logged in under your FasCard Account, select the Users Tab and the employee/user's activity you wish to see.
Once in the User's details, select View Activity.
Select the date range for the activity you wish to view and click Filter Activity
The User's activity will display as below.

Multiple FasCard Accounts

OWNERS WITH MULTIPLE FASCARD ACCOUNTS

A FasCard Owner can have more than just one FasCard Account. If an Owner has multiple FasCard Accounts, follow the steps below to set up the Owner's credentials to access multiple accounts.

Navigate to the Owner's FasCard Account.
Once the account is selected, click the Users tab.
Click Add New and complete the fields.
Add the Owner as a new user and add the SAME email address.
Click Save.
Once saved, a successful message will display showing the additional accounts the Owner can access.

FasCard Documentation