How-to Issue a Refund via Authorize.Net

Overview

This is a step-by-step guide on how to issue a refund using the Authorize.Net virtual terminal.

Before issuing a refund for the first time, please contact Authorize.Net (877-447-3938) to ensure proper use of the Authorize.Net virtual terminal.

Step-by-step guide

You will need login access to: https://login.authorize.net/.
1. Store owners who have an account created for them, and are sent welcome emails where they can set up their account, should see the following in their inbox:
  1. Email Subject: Account Activation
  2. Email Subject: Welcome to Authorize.Net
2. Ask your store owner to create access for you; if you are a store owner, check your email for the Authorize.Net 'Welcome Email" to setup your account.
Once logged in, you should see the following options on the homepage.
At the top of the page, you'll select Tools.
On the left-hand side, you'll then select Virtual Terminal.
This option will then take you to the following page.
Once there, you'll want to select the Refund a Credit Card option.
Once selected, fill in the requested information, such as:
1. Original transaction ID (which is obtainable from the Transaction Search option).
2. Last four digits of the credit/debit card that is being refunded.
3. The expiration date of the card.
4. The amount that is to be refunded.
Once you've entered all the necessary fields, scroll down to the bottom of the page until you see the following.
Then select Submit to process the refund.
If you have any questions or concerns regarding the refund process, please contact Authorize.Net support at 877-447-3938.