How-to Issue a Refund via WorldNet

This is a step by step guide on how to issue a refund using the WorldNet virtual terminal.

Step-by-step guide

Gather Information

1. You will need login access to https://payments.worldnettps.com/merchant/selfcare/

   1. Store owners have an account created for them, and are sent a welcome emails where they can setup their account:

   2. Email Subject: WorldNet TPS Login Details

   3. Email Subject: WorldNet TPS Set New Password

   4. Ask your store owner to create access for you, or if you are a store owner, check your email for the WorldNet 'Welcome Email" to setup your account.

2. Once you are logged in, there are two ways to process a refund.
   
   Refunds on the Virtual Terminal can be found here.
   
   
   

   Open

   

   
   
   
   Refunds from the reporting section can be found here.
   
   
   

   
   
   
   

3. If you have any questions, you can contact WorldNet Support (+1 470 372 1602) or email support@worldnettps.com.

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