How-To Manually Factory Reset a FasCard Touch Kiosk
- Chris Kite
- Adam Arafat
Overview
The following procedure can be used to manually factory reset a Touch Kiosk when the built-in Factory Reset option in the Diagnostics menu is not accessible/working.
Required hardware & tools (not included)
USB Keyboard
Step-by-step guide
Connect a USB keyboard to the Touch Kiosk main board.
On the keyboard, press Ctrl+Alt+Del simultaneously.
Select Sign out.
IMPORTANT: Do not use the “Switch User” option. This will leave the normal KioskUser account session alive with running processes.Select the Kiosk Admin user.
Enter the following password: Laundry1234
Once logged in, press Ctrl+Shift+Esc. This will bring up Task Manager.
Choose the Services tab and highlight NtRtSvc. Use the right-click button on the keyboard (next to the right-hand Ctrl key) and choose Stop.
Access the Processes tab, in the Background processes section, highlight NtRtMgr MFC Application and press End task.
Close Task Manager by pressing the X in the top-right corner.
On the keyboard, press Win+E to bring up File Explorer.
Navigate to C:\CciNtRt\FasKiosk\Pif.
Delete all of the files in the folder, but not the folder itself.
Navigate to C:\CciNtRt\FasKiosk\Data\Install.
Run FasKioskInstall.FactoryReset.exe
Once finished, on the keyboard press Ctrl+Alt+Del.
Press the power symbol on the lower right corner then choose Restart. Confirm any dialogs that may appear.